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Frequently Asked Questions

  1. I must ask you a password to order?
  2. When I click "order" from the basket, I return back.
  3. My password is not recognized.
  4. Do you have a paper catalog?
  5. I changed my address or e-mail, how?
  6. In entrepreneurship, I have not yet siret number or VAT number, can I sign up?
  7. I can not find an article I used to buy.
  8. All items on the site says they are available?
  9. Do you have a showroom?
  10. Prices are says they are exclusive or VAT taxes?
  11. I need a quote, you can establish it?
  12. An article that I ordered last week is now in promo, and then I get a discount?
  13. The site is sometimes very slow, what can I do?

  1. I must ask you a password to order?
    No, you choose your password. Do not forget it because it is encrypted in our database and we could not find it for you. If you have lost your password, ask another on the site by clicking: "Forgot your password? Click here."

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  2. When I click "order" from the basket, I return back.
    Check if your basket does not contain items that are no longer in stock: -Go to your account. Click-basket. -Change the quantity of goods marked "RUPTURE DE STOCK" -Click on update. You can not order as this information appears: The products marked "RUPTURE DE STOCK" not in stock in the desired amount. Correct quantity of items marked (out of stock), Thanks

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  3. My password is not recognized.
    Type your password in uppercase or lowercase, as you have entered the first time. Be careful on your keyboard capitalization is not locked. If this fails, the server can send you a password. Click below to "identify" (Forgot your password? Click here.)

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  4. Do you have a paper catalog?
    We do not have a paper catalog because the products change regularly, however you can print an up-to-date catalog from: http://www.artsimport.net/catalogue.php Either with prices or without prices (to present to your customers for example)

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  5. I changed my address or e-mail, how?
    You can change your account information by logging on the site http://www.artsimport.net then, after you identify, click on "Edit My Account" You can then edit your information.

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  6. In entrepreneurship, I have not yet siret number or VAT number, can I sign up?
    You can register on the site as a professional, just fill in the fields siret "in progress". You will indicate your number as soon as you get.

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  7. I can not find an article I used to buy.
    This article is a change of reference, what happens to the items that begins with N (This is a category of test items). Do a search by the name of the article. Either this item is temporarily out of stock. It will return to the site once it is back in stock.

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  8. All items on the site says they are available?
    Absolutely, the stocks are maintained in real time, if an item is in stock, it does not appear on the site. Similarly, if you order an article in an amount greater than the available stock, you will be listed in your basket. It may happen exceptionally an article in stock in theory but is not available. (Error stock or items remaining in stock are damaged). In this case, they will not be charged. If you choose to pay upon receipt, you only pay for the items received. If you paid by check or bank, you exchange your check against a good amount of the check.

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  9. Do you have a showroom?
    We do not receive more deposits. If you want to see the items before you buy, nothing prevents you from buying items at the unit. We can not handle the package and receive clients at the same time, it was therefore necessary to choose.

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  10. Prices are says they are exclusive or VAT taxes?
    All prices are exclusive of tax, the tax applies and is listed at the end of your order.

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  11. I need a quote, you can establish it?
    First fill in your cart, like a commande.Une time your basket is filled, click continue, select the delivery address and payment method, you arrive on the order confirmation that you can copy and which will serve as devis.Attention, do not click "confirm order", otherwise your order would be taken into account. During your next visit, your cart will always contain the items you have chosen and it will be enough to confirm your order for us to send you.

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  12. An article that I ordered last week is now in promo, and then I get a discount?
    We send an email last week of the month to all customers registered for the newsletter to prevent promotion of the following month. We strongly urge you to subscribe to the newsletter and to view it, it avoids an order that will be discounted a few days later. We can not rely on promotions one month articles will be the next month or vice versa.

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  13. The site is sometimes very slow, what can I do?
    You're certainly a problem of slowness on the site if too many customers are connected at the same time, try to return after just one or two hours. Also try to avoid rush hour: the site is less crowded than 22 hours to 10 hours of the morning. Also, try to change browser.

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