paiement par carte bancaire
  Top » Catalog » Expeditions and returns My Account  |  Cart Contents  |  Checkout  |  Order by code number  
Categories
BEDSHEET->
BOXES
BRASS STATUE
INCENSE->
INCENSE HOLDER
INDIAN AND NEPALI GARMENTS
JEWELRY->
MISCELLANEOUS
PIPES
SCARVES AND PARÉOS
STATUETTES OF STONE
TISSUE
SOAPNUT
BARGAINS
Manufacturers
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
What's New? more
TULASI SAINT CHRISTOPHER (6 X 20 sticks)
TULASI SAINT CHRISTOPHER (6 X 20 sticks)
To see prices, register
Information
Shipping & Returns
FAQ
Privacy Notice
Conditions of Use
Recruitment
Registration for the newsletter
Print catalog
Contact Us
Expeditions and returns
Shipping

The products are delivered to the address specified by the customer on the order form.

The consumer has to check the status of the packaging of the goods on delivery and report damage to the carrier on the delivery and the company, within one week.

The consumer may, at his request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form.

As regards shipping, we work mainly with the French postal service.

THE POST

To minimize transportation costs, all products of medium or low congestion are shipped by a service of the post Colissimo Monitoring. In addition to being, book this service throughout Europe and offers the possibility of recovering the products ordered from your post office near the delivery address in the absence of the original place of delivery at presentation factor. Specifically, if you are absent the day of delivery, your factor will leave a calling card in your mailbox, allowing you to withdraw your packages to your post office during business hours within 15 days. Colissimo Monitoring is a very reliable. However, it may, as in any expedition, there may be a delay in delivery or the product go astray. In the event of late delivery from the date that we have indicated in the e-mail dispatch, we ask you to report the delay in calling us by phone or by sending an email. We then contacted the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If however the product was not found at the end of 21 days of investigation, the Post considers the package as lost. Only at this point that we can send you a replacement product, at our expense. If the products ordered were not available at this time, we will refund the amount of products affected by the loss of the carrier. We disclaim any responsibility for the longer delivery times due to the carrier, particularly in the event of loss of goods or strike.

 

Delivery Problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to delivery, parcel damaged, broken products ...) should be mandatory shown on the delivery as "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this anomaly parallel by sending the carrier within two (2) business days following the date of delivery letter with acknowledgment of receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to our customer service:

ARTS IMPORT

ZONE DES GLENARDES

89580 VAL DE MERCY


Fax: (0033) 9 55 56 81 33

 

Errors Delivery

A: The consumer should make to society ARTS IMPORT on the day of delivery or no later than the first business day following delivery, any claim of error of delivery and / or non-conformity of products in kind or in quality compared to entries on the order form. Any claim beyond this deadline will be rejected.

b: The formulation of this claim with the company ARTS IMPORT be made:

- Primarily by fax (0033) 9 55 56 81 33

- By connecting to our site in the "follow your order" where, after entering your customer number, you can ask your question through the menu contact us specifying the reference of the order.

c: Any claim not made in the rules defined above and on time will be taken into account and draw the arts import company from any responsibility towards consumers.

d: Upon receipt of the complaint, the company ARTS IMPORT assign a number to exchange the product (s) (s) and communicate by e-mail, fax or phone to the consumer. The exchange of a product can take place only after the consumer allocation of a number of exchange that the approach outlined above.

e: In case of error of delivery or exchange, any exchange or refund must be returned to society ARTS IMPORT as a whole and in its original packaging, in Colissimo Recommended to the following address:

ARTS IMPORT

ZONE DES GLENARDES

89580 VAL DE MERCY

FRANCE

To be accepted, any return will be reported prior to Customer Service ARTS IMPORT society.

Mailing costs are borne by society ARTS IMPORT, unless he proves that the product is not included in the original statement made by the consumer in the right of return.

 

Continue
Languages
Français English German Espanol Italiano
Customer
E-mail


Password


Forgot your password? Click here.

new customer?

Create account
Shopping Cart more
0 items
Specials more
TULASI CHOCOLATE (25 x 8 sticks)
TULASI CHOCOLATE (25 x 8 sticks)
To see prices, register
To see prices, register
Reviews more
There are currently no product reviews

© 1995-2017 ARTS IMPORT

encens2000.gif