The products are delivered to the address specified by the customer on
the order form.
The consumer has to check the status of the packaging of the goods on
delivery and report damage to the carrier on the delivery and the
company, within one week.
The consumer may, at his request, obtain sending an invoice to the
billing address and not the delivery address by validating the option
provided for this purpose on the order form.
As regards shipping, we work mainly with the French postal service.
To minimize transportation costs, all products of medium or low
congestion are shipped by a service of the post Colissimo Monitoring.
In addition to being, book this service throughout Europe and offers
the possibility of recovering the products ordered from your post
office near the delivery address in the absence of the original place
of delivery at presentation factor. Specifically, if you are absent the
day of delivery, your factor will leave a calling card in your mailbox,
allowing you to withdraw your packages to your post office during
business hours within 15 days. Colissimo Monitoring is a very reliable.
However, it may, as in any expedition, there may be a delay in delivery
or the product go astray. In the event of late delivery from the date
that we have indicated in the e-mail dispatch, we ask you to report the
delay in calling us by phone or by sending an email. We then contacted
the Post Office to start an investigation. A Post investigation can
last up to 21 days from the date of the investigation. If during this
period, the product is found, it will be re-routed immediately to your
home (the majority of cases). If however the product was not found at
the end of 21 days of investigation, the Post considers the package as
lost. Only at this point that we can send you a replacement product, at
our expense. If the products ordered were not available at this time,
we will refund the amount of products affected by the loss of the
carrier. We disclaim any responsibility for the longer delivery times
due to the carrier, particularly in the event of loss of goods or
Delivery Problems due to
Any anomaly concerning the delivery (damage, missing product compared
to delivery, parcel damaged, broken products ...) should be mandatory
shown on the delivery as "handwritten reserves", accompanied by the
signature of the customer. The consumer must confirm this anomaly
parallel by sending the carrier within two (2) business days following
the date of delivery letter with acknowledgment of receipt stating such
claims. The consumer must send a copy of this letter by fax or by mail
to our customer service:
ZONE DES GLENARDES
89580 VAL DE MERCY
Fax: (0033) 9 55 56 81 33
A: The consumer should make to society ARTS IMPORT on the day of
delivery or no later than the first business day following delivery,
any claim of error of delivery and / or non-conformity of products in
kind or in quality compared to entries on the order form. Any claim
beyond this deadline will be rejected.
b: The formulation of this claim with the company ARTS IMPORT be made:
- Primarily by fax (0033) 9 55 56 81 33
- By connecting to our site in the "follow your order" where, after
entering your customer number, you can ask your question through the
menu contact us specifying the reference of the order.
c: Any claim not made in the rules defined above and on time will be
taken into account and draw the arts import company from any
responsibility towards consumers.
d: Upon receipt of the complaint, the company ARTS IMPORT assign a
number to exchange the product (s) (s) and communicate by e-mail, fax
or phone to the consumer. The exchange of a product can take place only
after the consumer allocation of a number of exchange that the approach
e: In case of error of delivery or exchange, any exchange or refund
must be returned to society ARTS IMPORT as a whole and in its original
packaging, in Colissimo Recommended to the following address:
ZONE DES GLENARDES
89580 VAL DE MERCY
To be accepted, any return will be reported prior to Customer Service
ARTS IMPORT society.
Mailing costs are borne by society ARTS IMPORT, unless he proves that
the product is not included in the original statement made by the
consumer in the right of return.